About EAP


PIK Center delivers Employee Assistance Programs (EAP) in Bulgaria. It is based in Sofia, with coverage in many towns, ensuring service is locally delivered and culturally adapted, speaking your language, dealing with your issues in a way that works for you. The Employee Assistance Program is sponsored by the EMPLOYER for its employees and their families (household members are eligible for EAP services). The EAP assists EMPLOYEES with personal issues that could interfere with health, happiness, and productivity, by offering information, counselling, solution focused therapy, coaching & support.

    The EAP is:
  • Free to employees and family members
  • Independent
  • Confidential
  • Accessible

What's in it for employees?

  • Everyone experiences life events and transitions
  • Getting the right assistance at the right time is most effective
  • Unresolved issues can affect the quality of life at home and at work
  • Knowledge and confidence to meet everyday challenges
    Trained staff help with:
  • Phone & face-to-face counselling
  • Solution Focused Brief Therapy
  • Management consultation
  • Personal and work coaching
  • Stress management & Crisis Support
  • Legal & Financial information

When employees might use EAP?
Work/Life Balance
Career changes
Role change
Family tension
Returning to work
Life goals
Managing stress
Relationship concerns
Personal Development
Time management
Mediation and conflict resolution
Public speaking
Feeling blue
Relationship issues
Setting life goals

What's the value in it for employers?

Generally speaking, EAPs provide value in the following three ways:

1. EAPs leverage the value of the organization's investment in their workforce by:
- Improving employee engagement.
- Improving employee and dependents' skills for successfully responding to life's challenges.
- Offering employees short-term problem resolution services or referring employees and dependents to mental health treatment services, when indicated.
- Developing employee and manager competencies in managing workplace stress and improving work team performance.

2. EAPs address the costs of doing business by:
- Reducing workplace absenteeism and unplanned absences.
- Reducing workplace accidents.
- Reducing employee turnover and related replacement costs.
- Facilitating safe, timely, and effective return-to-work for employees following short-term and extended absences.
- Reducing healthcare costs and improving the value of organizational investments in wellness and health promotion, self-care management, continuity of care, and work-related efforts.
- Improving efficient use of health care through early identification, care management and recovery efforts.

3. EAPs mitigate business risks by:
- Reducing likelihood of workplace violence or other safety risks.
- Managing the effect of disruptive incidents, such as workplace violence, injury, or other crises, including facilitating a swift return-to-work after adverse workplace events.
- Supporting disaster and emergency preparedness, and assisting in minimizing the disruption following disasters and emergencies.
- Facilitating successful adjustment to mergers, acquisitions, site closures, or other workforce change events.
- Reducing the likelihood of legal action / liability (e.g., maintaining business practices that promote a violence-free workplace).
- Promoting and supporting companies' drug and alcohol free workplace policies and programs.

Some recent researches reveal the following facts:

- An employer-sponsored EAP can reduce an employer's disability costs, medical costs, pharmacy costs, and worker's compensation costs.

- When EAP services were provided to employees, work loss was avoided in 60% of cases with an average savings of 17 hours per case and 72% of these cases showed improved work productivity with an average gain of 43%.

- An EAP that is aligned with organizational values and vision will measurably enhance business operations, the overall employee experience, and the community perceptions of the company. A well-run EAP will provide a positive ROI.

- A recent study showed that when work/life, legal/financial services were provided to employees, work loss was avoided in 39% of cases and work productivity was improved in 36% of cases.

For more information you can contact to .