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Employee Assistance Program
Emotional Wellbeing Solutions
Webpage for PIK Center's clients: Login here
About EAP
About EAP
PIK Center provides companies and organizations with services under the Employee Assistance Program (EAP) in Bulgaria. Through this program, we take care of our customers who are Bulgarian or foreign companies. In addition, we are a supplier of EAP to Bulgaria in cooperation with some of the world leaders in the field. The Employee Assistance Program is a completely confidential service designed for the benefit of employees, provided by the employer and working for the benefit of the entire organization. Employees of companies that use EAP have free access to various psychological and psychotherapeutic services, counselling and support.
EAP Goals
EAP Goals
The Employee Assistance Program provides services to client organizations designed to help people who are experiencing personal or family difficulties, work problems, or personal development needs. By taking advantage of the program's opportunities, they are better able to maintain their emotional health, mental comfort and balance in life. They are able to fully focus on the important things - at work and at home. PPS provides solution-focused psychological support brief therapy, coaching, guidance, support and expert counseling to employees and their families.

Organizations need healthy and productive people. The Employee Assistance Program provides services that support employees and managers to meet daily challenges, overcome difficult moments and stay healthy, motivated, productive and more effective for the organization. Through PPS, life can be more pleasant and fulfilling in times of stress, busy lives and intense discomfort. The experts at the Employee Assistance Program provide fast and effective help to build mental resilience, emotional and mental intelligence, loyalty, motivation and comfort.
Characteristics of EAP
Characteristics of EAP
The Employee Assistance Program is:
  • Easy to access
  • On time
  • Voluntary
  • Free for employees and their families
  • Confidential
  • For all client organizations that demonstrate social responsibility by looking after the mental health of their employees through a subscription to the service.
Services offered by EAP
Services offered by EAP
The Employee Assistance Program offers:
  • Choice of options for remote psychological counseling
  • Providing therapeutic help via the internet
  • Psychological counseling and therapeutic face-to-face support
  • Psychological counseling by telephone
  • Anti-stress programs
  • Help in difficult and crisis situations
  • Management consulting
  • Managerial guidance
  • Coaching for better professional performance
  • Coaching for managers and executives
  • Coaching to improve balance and quality of life
  • Training programs tailored to the needs of employees
  • Other psychological services, depending on specific needs
  • Advice from legal and financial experts
  • General information and referral to specialists
Възвръщаемост на инвестициите на работодателя (ROI)
Има много изследвания, които доказват, че ППС е добра инвестиция за работодателя.

В организациите, които имат EAP:
  • намаляват отсъствията от работа
  • понижават се нивата на презентизма с повече от 50%
  • отбелязва се значително намаляване на стреса на работното място
  • увеличава се ангажираността на служителите
  • повишава се общата удовлетвореност от живота на служителите, което е пряк показател за благополучие.

Последните проучвания измерват един нов показател: „загубено продуктивно време“ (ЗПВ). Това е показател за индексиране на двойното въздействие на отсъствията от работа и презентизма върху нивото на общата производителност на труда на служителите. ЗПВ се измерва в брой часове на месец.

Разликата в часовете на загубеното продуктивно време преди и след въвеждането на Програмите за подпомагане на служители в организацията е ключов елемент във финансовия анализ на възвръщаемостта на инвестициите. Това е валидно за компании от всякакъв размер. За 2020 г. проучване установява, че възвръщаемостта на инвестициите в EAP варира от 3 към 1 за малки компании, до 5 към 1 за средни компании и 9 към 1 за големи компании.

Само спестените разходи от отсъствия от работа са достатъчни, за да се изплати инвестицията в ЕАР, но по-голямата част от спестяванията идват от това, че служителите са в състояние да се върнат към почти нормални нива на производителност на работното място след консултирането.

Източник: Workplace Outcome Suite Annual Report 2020 by Morneau Shepell